What you will be doing:
We are hiring a team of Chief Operating Officers who will be deployed into our enterprise $100M+/ year software companies to ensure that each company hits our target for operating margin, while also achieving industry leading benchmarks for customer retention. The ideal COO candidate has a high IQ, is deeply technical, a high velocity leader with a minimum of 5+ years of software Engineering Management experience, plus a minimum of 5+ years of multi-functional management experience. Responsibilities will include some portion of customer-facing operations such as Professional Services, Customer Support and Account Management. He or she may have previously been a COO or an operationally minded CEO in a small or medium sized company or a Senior Functional Leader in a large corporation.
The ideal person is a software expert and hands-on, a control freak at the core, and he or she is both capable and passionate about the details as well as unyielding in their expectations for accurate analysis of the most important problems. The ideal person will also hold an extremely high bar for talent, embracing the Crossover model of top 1% global talent, whilst understanding that there is no more important asset in a software company than its people.
The COO will report directly into an Executive Vice President within the Ownership Group and be a ‘dotted line’ report to the CEO of an operating company. You will be serving as a key member of the operating company’s senior leadership . You will be measured on operating margin achievement, the quality of operating company talent, the operating company’s effective use of ownership-managed shared services and the customer experience. The COO is expected to enable the CEO to focus on business growth, vision and strategy and to drive down the cost of delivery quarter-over-quarter in order to free up investment dollars for customer retention and growth activities.
Your work activities will include:
Customer by customer review of contracts, NPS and financial status to provide excellent customer success plans, high NPS scores and restructuring plans to evolve the customer's footprint.
Company by company deep dives resulting in documented improvement plans that need to yield 25% improvement Q/Q for companies in their steady state and 50% improvement Q/Q for companies in their integration phase.
Function by function deep dives resulting in a documented improvement plan including Engineering, Support, PS, MS, SaaSOps, Finance, Supply Chain etc.
Automation plans that enable higher throughput with optimized cost.
Hiring plans to improve the talent pool in your team by using the Crossover staff, create the required pipelines and upgrade your team’s talent on a regular basis.
Documentation and knowledge transition plans to retain company knowledge.
Oversee the transformation process of acquired companies and build a plan for each on how to adapt it to the future of work.
Occasional travel to high profile customers to ensure customer success.
- FOLLOW LINK TO APPLY : https://www.crossover.com/chief-operating-officer
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