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ICT SUPERVISOR - Doctors Without Borders


Doctors Without Borders
(ref: BUIS200212)
Doctors Without Borders (MSF) is an international non-governmental medical association providing assistance to populations in distress, to
victims of natural or man-made disasters and to victims of armed conflict irrespective of race, religion, creed or political convictions. We
observe neutrality and impartiality in the name of universal medical ethics and the right to humanitarian assistance and claim full and
unhindered freedom in the exercise of our functions.
Related with our activities we are looking for a ICT SUPERVISOR
Working locations: Buea and moving to Kumba, Mamfe and general SW region
Type of contract: Fixed Term
Salary: According to the organisation´s Salary Grid – Level 6
Main Purpose
Supervising and monitoring the implementation of the systems and communications' software and hardware in the mission, according to MSF
standards, protocols and procedures in order to ensure the efficient use of ICT systems and equipment
Principal Tasks
· Supervising and monitoring on a day-to-day basis the implementation of the systems and communications' software and hardware in
the mission ensuring compliance of MSF standards, protocols and procedures. This includes, the following tasks:
o Together with the Logistics Coordinator, analyzes the ICT needs of the mission, draws up a draft of the ICT budget, and
designs an adapted strategy aiming to optimize the investment on information and communication technology
o Identify and implement Information management practices to enhance the mission system's effectiveness and reliability
(development, checkup, deployment of applications, systems or new ITC standards, etc.)
o Installing, maintaining and monitoring, the ICT systems and equipment in the mission
o Comparing quality of equipment, software and internet providers/services, in order to optimize buying decisions and to
ensure local assistance
o Supervising, planning and providing network security, help desk support and training to users, corrective and preventive
maintenance activities (checkup and cleaning, etc.), updating and upgrading activities, security management protocols
(back-ups, anti-malware, updates and software patching, firewall protection, radio protection, etc.)
o Ensuring questions and problems related to ICT are solved (if appropriate, according to MSF policies and procedures in
force at any time). Registering, reporting and referring unsolved questions and problems, as well as unusual requests, to the
respective support units in order to actively provide solutions and ensure quality standards
· Planning and supervising the HR processes (recruitment, training, performance evaluation and internal, external communication) of
the staff under his/her responsibility in order to ensure both the sizing and the amount of knowledge required for the activity.
· Supervising and leading the logistic team under his/her responsibility including the definition of each person's tasks (daily supervision
and checking the quality of their work); drawing up working schedule; organising and leading team meetings. Training local IT
assistants on daily maintenance tasks and 1st level support, as well as the radio operators in order to improve ICT staff capabilities
and to improve lead time response
· Providing monthly activity report and implementing reporting practices and protocols in order to ensure that all vehicle documentation
is in order and inspection reports are conveniently filled by the drivers
· Provide briefings for current and new staff with information about more relevant points related to the staff position. (Use of laptops,
backups, phones, modems, internet, VHF, HF,...)
· Essential, advanced diploma in IT
· Desirable degree in technical engineering
· At least 2 in IT related jobs.
· Desirable experience in MSF.
· Desirable experience in administration and recovery of backups (MS, C&A, Veritas, etc.)
· Essential mission working knowledge of English and good command of ICT English
· Knowledge of:
o Administration of Operational Systems (XP-Pro, W7, W2003 Server, Linux)
o MS Office 2003/2007/2010
o Microsoft Networks configuration and set up (network components –switch and routers-, Ethernet, wifi, Bluetooth)
o Protocols: TCP/IP, LAN, WAN
o Apps development languages: platforms.NET, Java, Eclipse RCP
o Configuration and set up of networks: Desktops, Laptops and peripheric
o Mail clients: Outlook, Mozilla, Lotus
o Picture creation: ISO, MDF, CSO, etc.
o Antivirus: Kaspersky
o Other: SAP R3, Citrix, Remote Desktop Access.
· Competences: Results and Quality Orientation, Teamwork and Cooperation, Behavioural Flexibility, Commitment to MSF
Principles, Stress Management
All applications (CV, cover letter, diplomas, working certificates, telephone number, etc.) must be sent by email to the following address: msfecameroon-
recruitment-emerg@barcelona.msf.org mentioning on the subject: BUIS200212 ICT SUPERVISOR or else be submitted at MSF
Office, Westminster suit, Sandpit, Buea, in a sealed envelop Ref: BUIS200212 ICT SUPERVISOR addressed to Doctors Without Borders - HR
Deadline for the reception of applications: 20th February 2020 at 12:00
NB: No applications will be accepted after the deadline. Only shortlisted candidates will be contacted. Application documents are non-returnable;
please do not submit original documents. Writing tests and interviews will be done in our offices after the selection of the applications.


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