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Vacancy - Corporate Service Manager (08/18 YAO)


Foreign and Commonwealth Office (Operations and Corporate Services)
Corporate Services Support

Main purpose of job:

  • To oversee the delivery of efficient corporate services across the High Commission.  The corporate services team supports the smooth functioning of both the High Commission and the Residence and wider estate.
  • To manage, implement and analyse Admin and Capital budgets for the High CommissionTo lead the corporate service team of 10 people.   
  • To lead the successful delivery of human resources, procurement, finance, estate management, transport and learning & development within the High Commission.  To work closely with the regional hubs in Pretoria and Manila responsible for finance, procurement and HR.
  • To ensure that the High Commission resources are managed effectively and efficiently according to UK legislation, FCO best management practice and local legal requirements. 
  • To prepare and implement change management work streams including new policies/processes and managing building projects.

Roles and responsibilities:

Financial Management (20%)

  • To manage the FCO budget for the High Commission including high level monitoring and forecasting of spend.
  • To prepare monthly, annual and ad hoc reports to senior managers on budget management including forecasts and spend to date.
  • To manage the relationship with the HR/Finance hub in Pretoria and payment process centre in Manila.
  • To prepare financial returns for both Pretoria, Manila and London when required. Particular focus that the Mid Term Financial Planning process is completed to the satisfaction of post and the hub.
  • Implementation and oversight of policies related to finance, monitor and ensure KPIs are met.
  • Ensure that all finance and purchase to pay processes (P2P) are followed in line with guidance and that all sections in the High Commission adhere to them.
  • To work with other British staff members (Department of International Development & Ministry of Defence) and our headquarters in London to ensure that expenditure and budgetary rules are met. 

Estate Management (20%)

  • To manage the corporate estates team and having a strategic overview on capital and maintenance projects. Ensuring that health and safety, compliance with contracts; procurement and contractor management policies are adhered to.
  • Oversight and implementation of Procurement policies (ensuring compliance) and payment authorisation.
  • To ensure that policies and guidelines for properties for UK based staff and relevant works are correctly carried out.  
  • To have oversight of inventory management and capital asset to guarantee value for money.

Human Resources Management (10%)

  • To lead on reviews when necessary of local staff terms and conditions (TACOS), including all pay reviews, recruitment and induction processes, and update in line with FCO guidance and local labour law.
  • To engage with the Honorary Legal Advisor with respect to Cameroonian, Chadian and Gabonese employment and contract law. To work with the regional hub on arrival and departure of local staff.
  • To work with line managers, supporting and advising them on implementation of HR policy and encouraging best practice in the management/development of staff.
  • To oversee with the Deputy High Commissioner, the L&D committee, Appraisal Committee and section heads to drive up performance management standards by ensuring that staff are informed of deadlines and best practice.
  • To work closely with the HR hub in Pretoria on recruitment and selection, payroll and other relevant issues.
  • To oversee the arrangements for the arrival and departure of UK based staff.

Corporate Leadership and Change Management (15%)

  • To lead and where appropriate, chair, the relevant post committees to ensure that they support the FCO corporate agenda, reflect best practice and guidance and meet budgetary responsibilities.
  • To lead and manage all change management work streams, including any building projects both at the High Commission and UK based residences and implementation of new corporate processes and guidelines.  
  • Responsible for corporate services support for local and UK based staff based remotely in Gabon and Chad.

Team Leadership (20%)

  • To lead and line manage the corporate services team responsible for estates, HR, logistics, procurement, protocol, transport, security and finance/accounts issues.  Reporting officer to three staff members (2x A2, 1 x B3) and countersigning officer to x4 staff members
  • Manage individual and team performance management, ensuring the appraisal process cycle is completed on time and in line with network/FCO performance management policy and best practice.

Stakeholder Management (15%)

  • To provide up to date and comprehensive guidance and communicate changes in guidance to ensure staff have the tools they need in order to do their jobs.
  • Manage relationships with the relevant hubs and London operations teams.
  • To manage relationships with all stakeholders/third parties and local service providers, including landlords.
  • To lead on the Corporate Service Charter ensuring other UK government partners on site get the expected corporate service in line with wider 1HMG policies.
  • Strong financial background – ability to interpret financial data and oversee management of budgets. 
  • At least 3 years’ experience of working in a role with a financial background. 
  • Strong management experience – Previous experience managing a team and operating at senior management level.
  • A problem solver – ability to multi task and work at pace using effective prioritisation.
  • Experience of managing projects and contracts.
  • Strong IT skills - Good working knowledge of Microsoft Office programmes.
  • Ability to analyse complex data and capability to make decisions based on that analysis.
  • Experience in working in a corporate service environment
  • BA in a Finance or Management Degree
  • Experience working for a Diplomatic Mission or International organisation ideally in a corporate services management role. 
  • Professional experience / qualification in Management / Finance.
  • Knowledge of local labour law.
  • Understanding of the FCO oracle systems (PRISM) an advantage.
  • Fluent French
Making Effective Decisions, Leading and Communicating, Collaborating and Partnering, Delivering Value for Money, Delivering at Pace
19 November 2018
C4 (L)
Fixed Term
24 months
British High Commission
15 December 2018
Transport allowance 96,186 CFA plus Housing allowance 284, 105 CFA

Please complete the application form in full as the information provided is used during screening.

Please check your application carefully before you submit, as no changes can be made once submitted.

The British High Commission will never request any payment or fees to apply for a position.

Employees recruited locally by the British High Commission in Yaounde are subject to Terms and Conditions of Service according to local employment law in Cameroon.

All candidates must be legally able to work and reside in the country of the vacancy with the correct visa/work permit status or demonstrate eligibility to obtain the relevant permit.

The responsibility lies on the successful candidate to;

1.Obtain the relevant permit

2.Pay the fees for the permit

3.Make arrangements to relocate

4.Meet the costs to relocation

Employees who are not eligible to pay local income tax: e.g. certain third-country nationals and spouses/partners of UK diplomats will have their salaries abated by an equivalent amount.

Information about the Foreign and Commonwealth Office Competency Framework can be found on this link:https://www.gov.uk/government/publications/civil-service-competency-framework Please note: Job grade AA=A1, AO=A2, EO=B3, HEO=C4, SEO=C5

Reference checking and security clearances will be conducted on successful candidates.

Please log into your profile on the application system on a regular basis to review the status of your application.


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